What default emails for WooCommerce look like

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6 minute read

WooCommerce is the go-to ecommerce system for wordpress websites. If Woo doesn’t provide the feature you need, chances are their extensions marketplace does.

This particular blog is focused on one tiny piece of WooCommerce, its default emails.  WooCommerce offers out of box emails sent to both your online customers as well as order notifications to yourself (or someone on your team).  For whatever reason, WooCommerce does not offer an easy way to view what these default automated emails look like, so we put together the layout in this blog.

Ever wonder what the default emails for woocommerce look like?  Need to change emails without messing with PHP?  This blog is for you!

Here is a breakdown of what each email, by default states:

Emails your team/company receives

New order emails are sent to chosen recipient(s) when a new order is received.

Recipients: _______

Subject:  [{site_title}]  New customer order ({order_number}) – {order_date}

Message:

New customer order

You have received an order from [customer_full_name]. The order is as follows:

[order_details]

[customer_details]

Cancelled order emails are sent to chosen recipient(s) when orders have been marked cancelled (if they were previously processing or on-hold).

Recipients: _______

Subject: [{site_title}] Cancelled order ({order_number})

Message:

Cancelled Order

The order [order_number] from [customer_full_name] has been cancelled. The order was as follows:

[order_details]

[customer_details]

Failed order emails are sent to chosen recipient(s) when orders have been marked failed (if they were previously processing or on-hold).

Recipients: _______

Subject: [{site_title}] Failed order ({order_number})

Message:

Failed Order

Payment for order [order_number] from [customer_full_name] has failed. The order was as follows:

[order_details]

[customer_details]

Emails Sent to Customers

This is an order notification sent to customers containing order details after an order is placed on-hold.

Recipients: [customer_email]

Subject: Your {site_title} order receipt from {order_date}

Message:

Thank you for your order

Your order is on-hold until we confirm payment has been received. Your order details are shown below for your reference:

[order_details]

[customer_details]

This is an order notification sent to customers containing order details after payment.

Recipients: [customer_email]

Subject: Your {site_title} order receipt from {order_date}

Message:

Thank you for your order

Your order has been received and is now being processed. Your order details are shown below for your reference:

[order_details]

[customer_details]

Order complete emails are sent to customers when their orders are marked completed and usually indicate that their orders have been shipped.

Recipients: [customer_email]

Subject: Your {site_title} order from {order_date} is complete

Message:

Your order is complete

Hi there. Your recent order on [site_title] has been completed. Your order details are shown below for your reference:

[order_details]

[customer_details]

Order refunded emails are sent to customers when their orders are marked refunded.

Recipients: [customer_email]

***

Subject – FULL REFUND: Your {site_title} order from {order_date} has been refunded

Message:

Your order has been fully refunded

Hi there. Your order on [site_title] has been refunded.

[order_details]

[customer_details]

***

Subject – PARTIAL REFUND: Your {site_title} order from {order_date} has been partially refunded

Message:

Your order has been partially refunded

Hi there. Your order on [site_title] has been partially refunded:

[order_details]

[customer_details]

Customer invoice emails can be sent to customers containing their order information and payment links.

Recipients: [customer_email]

Subject: Invoice for order {order_number} from {order_date}

Message:

Invoice for order [order_number]

An order has been created for you on [site_name].  To pay for this order please use the following link: [checkout_payment_url]

[order_details]

[customer_details]

Customer note emails are sent when you add a note to an order.

Recipients: [customer_email]

Subject: Note added to your {site_title} order from {order_date}

Message:

A note has been added to your order

Hello, a note has just been added to your order:

[customer_note]

For your reference, your order details are shown below:

[order_details]

[customer_details]

Recipients: [customer_email]

Subject: Password Reset for {site_title}

Message:

Password Reset Instructions

Someone requested that the password be reset for the following account:

Username: [user_login]

If this was a mistake, just ignore this email and nothing will happen.

To reset your password, visit the following address:

Click [lost_password_permalink] to reset your password

Customer “new account” emails are sent to the customer when a customer signs up via checkout or account pages.

Recipients: [customer_email]

Subject: Your account on {site_title}

Message:

Welcome to [site_title]

Thanks for creating an account on [site_title]. Your username is [user_login]

Your password has been automatically generated: [password]

You can access your account area to view your orders and change your password here: [my_account_link]

screen-shot-2016-12-06-at-09-31-45-amCustomized WordPress Emails

If you do not want to mess with PHP to edit your default text/html woocommerce emails, consider the Woocommerce Email Customizer plugin.

This plugin allows you to customize the design of all the emails your customer receives from you.  No coding knowledge is required to manage your automated emails.  


A license for one site will set you back $79, but they offer bulk discounts on multi-site license purchases.

2017-11-02T13:20:16+00:00December 6th, 2016|